Privacy Policy

1. Introduction

subscription4k("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have when you visit our website or purchase our IPTV subscription services.

This policy applies to visitors of subscription4k.com, customers who place orders, and anyone who contacts us through email or WhatsApp.

2. Data Controller

For the purposes of applicable data protection law, including the EU General Data Protection Regulation (GDPR), subscription4k is the data controller responsible for your personal information collected through our website and support channels.

3. Information We Collect

We may collect the following categories of personal data:

• Identity & contact data: name, email address, and WhatsApp/phone number
• Order data: selected subscription plan, device type, and optional notes you provide at checkout
• Communication data: messages you send us via email, WhatsApp, or support requests
• Technical data: IP address, browser type, device information, and pages visited (through standard website analytics)
• Payment-related data: payment confirmation details as agreed during order processing (we do not store full payment card details on our website)

4. How We Collect Your Data

We collect personal data when you:

• Complete the checkout form on our website
• Contact us by email or WhatsApp
• Request customer support or account assistance
• Browse our website (through cookies and similar technologies)

5. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your data on the following bases:

• Contract performance: to process your order, activate your subscription, and provide the service you purchased
• Legitimate interests: to improve our service, prevent fraud, and respond to enquiries
• Legal obligation: where we are required to retain or disclose information by law
• Consent: where you have given clear consent, such as for optional marketing communications

6. How We Use Your Information

We use your personal data to:

• Process and fulfil your subscription order
• Activate your account and send setup instructions
• Provide customer support and technical assistance
• Communicate important service updates, billing, or policy changes
• Improve our website, offerings, and user experience
• Detect and prevent fraudulent or abusive activity
• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

7. Data Sharing

We may share your information only when necessary and only with:

• Service providers who help us operate our website, hosting, analytics, or payment processing (under confidentiality obligations)
• Communication platforms such as WhatsApp, when you choose to contact us through those channels
• Law enforcement or regulatory authorities when required by applicable law

8. International Data Transfers

Your data may be processed in countries outside your country of residence, including within the European Union and other jurisdictions where our service providers operate. Where required, we take appropriate safeguards to protect your information in line with applicable data protection standards.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including providing your subscription, resolving disputes, and meeting legal or accounting requirements.

When data is no longer needed, we securely delete or anonymise it.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the data we hold about you
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to restrict or object to certain processing
• Right to data portability, where applicable
• Right to withdraw consent at any time, where processing is based on consent
• Right to lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at contact@subscription4k.com. We will respond within a reasonable timeframe as required by law.

12. Cookies

Our website may use cookies and similar technologies to remember your preferences (such as language selection), analyse traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

13. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

15. Contact Us

For privacy-related questions or requests, contact us at:

• Email: contact@subscription4k.com
• WhatsApp: +33 6 05 63 98 13